Chief Operating Officer , Zeno Group
As Zeno's global Chief Operating Officer, Nancy focuses on operationalizing client excellence and driving global growth. She oversees the growth and integration of Zeno's Corporate and Health practices as well as key functions including global client management, digital experience and talent.
Nancy has established and led a number of strategic initiatives for the agency including Zeno Global Days of Learning, the Zeno Media Network, Zeno Green Room, ZQ (evaluating client satisfaction), and the agency's recently launched Web3 consultancy, Z3; all of which have contributed to Zeno's many "Agency of the Year" and "Best Place to Work" honors.
Her client experience is extensive and includes work for such brands and organizations as Hyatt, KraftHeinz, Motel 6, Expedia, Burger King, Hilton, Wrigley, Darden, Quaker, Humana, United Airlines, Kellogg's, Kimberly-Clark, Netflix, Serta and SC Johnson.
Nancy joined Zeno in 2016 after 29 years at Zeno's sister agency, Edelman, where she wore many hats including US COO, president of Edelman Chicago and founder/chairman of Edelman's digital business. She was also the agency's first Chief Innovation Officer.
Nancy has a BA from the University of Notre Dame and lives in Chicago with her husband and two Labrador retrievers, not far from her two adult children.